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Here are some questions we are often asked by our customers and businesses looking into 3PL. We hope this covers some queries you have but if not please get in contact, we are always happy to help.

Frequently Asked Questions (FAQ)

3PL is an abbreviation for Third Party Logistics. This means having another party manage your logistics and order fulfilment – including safely warehousing products, picking and packing products and shipping orders to customers.

A 3PL provider will help you outsource your operations and focus on growing your business. Some of the main benefits include:

  • No long term warehouse leases or upfront equipment costs.
  • Less overheads and staff costs, including time managing a team.
  • Time back to focus on growing your business.
  • Scalable operations when needed.
  • No need to manage packaging stock.
Yes, it’s preferred that every item has a barcode. This allows for much more accurate picking and faster processing of orders. However, we know this may not always be possible. If you do need assistance barcoding your products we can work out a solution that fits you.
Yes, we integrate with a wide range of shopping carts and other associated systems, these include Shopify, BigCommerce, Neto, Magento, Woo Commerce and Cin7 to name a few. Integration is usually very straight forward and can be setup with a few simple clicks. If you do have more specific or intricate integration requirements, please let us know.
No, sorry we don’t handle any chilled, food based or dangerous goods.
Yes, you can visit your products at any time during business hours through booking a pre-arranged appointment with our team.
All stock stored with us will be kept in a highly secure, clean and moisture-free warehouse. Our facilities are regularly fumigated and actively pest controlled.
We use a range of freight providers to suit our customers needs. We most commonly use Freightways services like New Zealand Couriers and Post Haste. International orders are done by Asendia and FedEx.
3PL is an economic way to outsource your storage and operations, as it means you don’t need to rent space to store your products, manage packaging and other costs and also means you benefit from economies of scale.
We’re located in Marewa, Napier.
We can quickly and easily distribute our clients’ products to their customers anywhere in New Zealand and also internationally.
We do not have any minimum order requirements.
We are flexible and able to work with a broad range of product sizes and types, excluding refrigerated, food and dangerous goods. Get in touch with us to discuss your specific needs.

When you sign up to Vortex, we provide you with your own customer portal login. Vortex provides clients with all the tools to oversee the warehouse workflow remotely.

Whether you want to check stock levels, set replenishment reminders, view expiry dates, or check customer tracking links, the Vortex portal is designed to work for you.

At Vortex we aim to be an extension of your business. During our consultation we learn about what makes your brand special and how we can replicate your service. We can and do go the extra mile if needed, to provide your customer with the very best customer experience when unboxing your order.

Yes, we do! As part of the Freightways group we use our partners to provide the very best in overseas logistic solutions. We can provide both economical and time sensitive options to our clients.

Yes, Vortex is a TIMG company, who are part of the Freightways group.

Yes, Vortex is a TIMG company, who are part of the Freightways group.

Vortex Warehouse has grown from the need to offer 3PL services with no minimum order or storage quantity. That’s why we’re here to help you streamline your processes and increase your productivity and cost-efficiency.

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